Designing a Training Program: A Training Manager's Dilemma

Abstract:

This case (based on generalized experience) is about a mid-sized direct selling organization Direc2U. Sunit Verma (Verma), the newly appointed Training Manager, has conducted a comprehensive training need analysis (TNA) and identified the training needs at the first-line manager level. Now he has been entrusted with the responsibility of designing the training program. However, the Vice-president-HRD at Direc2U, VK Prasad was not altogether satisfied with the training design that Verma has suggested as he felt that Verma's choice of training methods and tools may not help achieve the objectives of the training program. Verma has to now make changes in the training design so that there is a better chance that the training program will be really successful.

Issues:

The case will help the students to:

» Understand the issues and challenges in designing a training program

» Understand the concepts, techniques and tools of training

» Understand the issues and challenges in ensuring transfer of learning and also ensure that the trainees internalize the classroom training

» Understand the principles of andragogy (adult learning) and use this in the design of a training program

» Understand the factors to consider in the selection of training methods/tools

Contents:

Key Words:

Human resource development, Training, Organizational development, Training need analysis, TNA, Training design, Training design proposal, Training methodology, Training tools, Transfer of learning, Management

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